Public recall detail

Various All-in-One disposable cannabis vape pens recalled due to mechanical issue

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Recall Safety notice
Quick summary

Quick summary: Various All-in-One disposable cannabis vape pens recalled due to mechanical issue .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Various All-in-One disposable cannabis vape pens recalled due to mechanical issue .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

Description3 types of HEXO All-in-One Disposable Vape Pens prefilled with cannabis Product description This recall includes the following HEXO branded Disposable Vape Pens: HEXO Durban All-in-One Disposable Vape Pen with the following lot identification numbers: AAA-112830-A AAA-112830-B AAA-112830-C AAA-112703 AAA-112723 HEXO Blue Dream All-in-One Disposable Vape Pen with the following lot identification numbers: AAA-112821-A AAA-112821-B AAA-112705 AAA-112725 HEXO Trainwreck All–in-One Disposable Vape Pen with the following lot identification numbers: AAA-112787-A AAA-112787-B AAA-112787-C AAA-112787-D AAA-112704 AAA-112724 Hazard identified The recalled products contain a mechanical defect whereby the auto turn-off mechanism can fail. This results in continuous battery engagement, generating excessive heat in the device which in turn can cause the plastic shell of the pen to melt. As of January 18, 2021, the company has received 3 reports of incidents and no reports of injuries in Canada or elsewhere. Number sold The company reported that approximately 100,132 units were sold in Canada. Time period sold The affected products were sold from May 2020 to January 2021. Place of origin Device manufactured in China Companies Distributor HEXO Operations Inc. DBA: HEXO 500 College Street Belleville K8N 4Z6 Ontario CANADA Manufacturer Green Tank Technologies 135 Liberty Street, Unit 102 Toronto M6K 1A7 Ontario CANADA Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately stop using the recalled products and return them to the point of sale for a full refund. Clients registered for medical purposes who received the product will be contacted by HEXO directly.
  • For more information consumers may contact HEXO's Customer Experience Team at 1-844-406-1852 or by email.
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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