Public recall detail

Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations

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Recall Safety notice
Quick summary

Quick summary: Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

ProductHP 11
Codes6ETGL 6EVXH 6EZZE 6EZZF 6FDWN 6FSNF 6FWBH 6GAUL
ProductHP x360
ProductHP ProBooks (64x G2 series, 65x G2 series)
ProductHP ProBooks (4xx G4 series)
ProductHP ZBook (17 G3) and Studio (G3) Mobile
ProductHP 11
Codes6ETGL 6EVXH 6EZPC 6EZZE 6EZZF 6FDWN 6FSRV 6FWBF 6FWBH 6GAVV
ProductHP ENVY m6
ProductHP Pavilion x360
ProductHP x360
ProductHP ProBook 64x (G2 and G3)
ProductHP ProBook 65x (G2 and G3)
ProductHP ZBook (17 G3, 17 G4, and Studio G3)
ProductHP ZBook Studio G4

What you should do

  • Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed.
  • Commercial accounts will receive information and direction directly from HP.
  • For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday
  • Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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