Update: Air exchangers sold under various brand names recalled due to a fire hazard

Issue

A safety device on the equipment designed to shut off the power supply in the event of overheating may not work, thus posing a fire hazard. Update: As of October 11, 2024, the company has received over 32 reports related to these air exchangers in Canada, and no reports of injuries.

What you should do

• Consumers who own a unit covered by the recall and who have not received the current limiting-adapter device should immediately turn off the air exchanger. Consumers should apply online to the Safety Upgrade Program by clicking on the following link in English, Safety Upgrade Program in French, Programme d'amélioration de la sécurité (PAS).
• Venmar will either send consumers a current-limiting adapter device free of charge or, for certain air exchanger models, arrange to send a technician to upgrade the equipment in question, at no cost. The current limiter does not extend the useful life of the product and will not prevent a product from breaking down. This is a second level of protection to ensure that an overheated motor does not cause a fire. When an air exchanger reaches the end of its useful life, it is normal that its motor overheats, makes noise and emits smoke. The function of the integrated safety device and the current limiter is to shut off the power supply before any overheating causes a fire.
• Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
• Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
• This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.