Public recall detail

SynchroMed Clinician Programmer Application

2026-04-15

medium
General hospital and personal use Performance
Quick summary

Quick summary: SynchroMed Clinician Programmer Application. Reason: Performance. Category: General hospital and personal use. Date: 2026-04-15.

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: SynchroMed Clinician Programmer Application. Reason: Performance. Category: General hospital and personal use. Date: 2026-04-15.

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

BrandMEDTRONIC INC.
ProductSynchroMed Clinician Programmer Application
IssueMedical devices - Performance
Recall classType II
IdentificationRA-81898

Affected products

ProductSynchroMed Clinician Programmer Application
LotMore than 10 numbers, contact manufacturer.
ModelA810
Serial numberMore than 10 numbers, contact manufacturer.
DescriptionSynchroMed Clinician Programmer Application

Issue

Complaint investigations identified a software sequencing issue in the Medtronic A810 SynchroMed Clinician Programmer Application (CP app), specifically affecting flex dosing when programming the SynchroMed 8637 and 8667 pumps. When flex dosing steps are added overlapping and then out of chronological order, the app may fail to reorder them correctly, resulting in infusion steps being delivered at incorrect times. This can lead to missed flex doses, underdosing, or shifts in dose timing, and no immediate alerts. The issue is limited to flex dosing and does not impact other infusion modes. Eleven (11) complaints have been reported globally related to this issue.

What you should do

  • Contact the manufacturer if you require additional information.
Additional official information
AudienceGeneral public Healthcare
CategoryHealth products - Medical devices - General hospital and personal use
CompaniesMedtronic Inc. 710 Medtronic Parkway N.E., Minneapolis, Minnesota, United States, 55432
Recall date2026-04-08
Published byHealth Canada
Recall classType II
Alert / recall typeHealth product recall
Identification numberRA-81898
Background{}
CompaniesMedtronic Inc. 710 Medtronic Parkway N.E., Minneapolis, Minnesota, United States, 55432
AudiencesGeneral public Healthcare
Source updated2026-04-15

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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