Public recall detail

Pushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device

2023-05-19

medium
Recall Safety notice
Quick summary

Quick summary: Pushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device. Date: 2023-05-19.

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Pushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device. Date: 2023-05-19.

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

BrandMax Mobility LLC
ProductPushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device
IssueMedical devices - Performance
Recall classType II
IdentificationRA-73692

Affected products

ProductPushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device
Lot1.0.02 1.0.04 1.0.01 1.0.03 1.0.00
ModelPUSHTRACKER E3 PUSHTRACKER E2
Serial number1.0.02 1.0.04 1.0.01 1.0.03 1.0.00
DescriptionPushtracker E2 & E3 Utilized With Smartdrive MX2+ Power Assist Device

Issue

Through design and development work, Max Mobility has identified a software issue with the application. When multiple processes are running on the watch's central processing unit, the application may crash unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures. Recall start date: May 2, 2023

What you should do

  • Contact the manufacturer if you require additional information.
Additional official information
AudienceGeneral public Industry
CategoryHealth products - Medical devices - Physical medicine
CompaniesMax Mobility LLC 300 Duke Drive, Lebanon, Tennessee, United States, 37090
Published byHealth Canada
Recall classType II
Alert / recall typeHealth product recall
Identification numberRA-73692
Background{}
CompaniesMax Mobility LLC 300 Duke Drive, Lebanon, Tennessee, United States, 37090
AudiencesGeneral public Industry
Source updated2023-05-19

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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