Public recall detail

Pogoplug Video File Sharing Device

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Recall Safety notice
Quick summary

Quick summary: Pogoplug Video File Sharing Device .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Pogoplug Video File Sharing Device .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

DescriptionPogoplug Video File Sharing Device Product description This recall involves the PogoPlug Video file sharing device. The device is a black desktop computer box, measuring (2.5 inches) wide by (7 inches) deep and (5.5 inches) high. It is used to stream and share videos, photos and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Poloplug Video" is listed on a label on the bottom of the device. Hazard identified Cloud Engines has identified that the device may overheat, emitting excessive heat, sparks, smoke or flames. Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke and one device melted, damaging the desk it was on. Health Canada has not received any reports of incidents and injuries related to the use of this product. Number sold Approximately 1500 units were distributed in Canada, but only 300 units of the affected products were sold at Best Buy stores across Canada. In the United States, approximately 9500 of the affected products were distributed. Time period sold The recalled products were distributed from March 2011 to June 2011 in Canada and the United States. Place of origin Manufactured in China. Companies Manufacturer Cloud Engines Inc. San Francisco California UNITED STATESTel: 1-866-582-6651 Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately unplug and stop using the devices and contact Cloud Engines to receive a refund or replacement device.
  • For more information, consumers may contact Cloud Engines toll-free at 1-866-582-6651 between 9 a.m. and 5 p.m. PT, by e-mail or visit the firm's website.
  • Consumers may view the release by the US CPSC on the Commission's website.
Additional official information
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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