Public recall detail

Ortovox Canada recalls Ortovox 3+ Avalanche Transceivers

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Recall Safety notice
Quick summary

Quick summary: Ortovox Canada recalls Ortovox 3+ Avalanche Transceivers .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Ortovox Canada recalls Ortovox 3+ Avalanche Transceivers .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

DescriptionOrtovox 3+ Avalanche Transceivers running software version 2.1 Product description This recall involves the Ortovox 3+ Avalanche Transceivers in blue, green and black with software version 2.1. The following model numbers are affected: 1137000001, 1137000002 and 1137000006. The recalled product may also be identified by UPC 4250091798461. Hazard identified The recalled products may have a temporary disruption of the transmission function due to a software error. This may cause a delay in the search and rescue process of users. As of June 27th, 2018, the company has received no reports of incidents or injuries in Canada or in the United States. Number sold Approximately 6,990 units of the affected products were sold in Canada and 19,365 were sold in the United States at outdoor specialty stores, ski shops, direct to avalanche professionals, search and rescue personnel and mountain guides. Time period sold The recalled products were sold from October 2010 to April 2018. Place of origin Manufactured in Germany. Companies Distributor Ortovox Canada Ltd. Calgary Alberta CANADA Manufacturer Ortovox Sportartikel GmbH Taufkirchen GERMANY Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping. The instructions may be found in English and in French.
  • For more information, consumers may contact Ortovox Canada by telephone at (403) 283-8944, from 10:00 a.m. to 5:00 p.m. MST, Monday to Friday or by email.
  • Consumers may view the release by the US CPSC on the Commission’s website.
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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