NTI TRX Series II Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning

Issue

The studs threaded into the aluminum housing on the front of the heat exchanger (used to secure the burner door) can become loose and increase the risk of a carbon monoxide leak, posing a risk of serious injury or death. As of April 24, 2025, the company has received 1 reported incident in Canada, and no reports of injuries. In the United States, the company has received no reports of incidents or injuries.

What you should do

• Consumers should immediately stop using the recalled product and contact your licensed installer to schedule a repair. If the boiler must remain operational to avoid freezing, ONLY operate the boiler with the front cover installed, and ONLY if there is a functional carbon monoxide detector in the boiler room and in the living space.
• If you do not have a record of your installer, contact a local plumbing & heating contractor and have them contact NTI to obtain a free repair kit (NTI Part No. 4270278). The kit must be installed by a qualified technician.
• For more information, consumers can contact NTI Boilers Inc. by telephone at 1-800-688-2575, by email at recall@ntiboilers.com or visit the company website.
• This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NTI Boilers Inc.
• Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
• Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
• This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.