Public recall detail

Lithium-Ion Batteries (HP and Compaq Notebook Computers)

medium
Recall Safety notice
Quick summary

Quick summary: Lithium-Ion Batteries (HP and Compaq Notebook Computers) .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Lithium-Ion Batteries (HP and Compaq Notebook Computers) .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

BrandBrand, HP Pavilion, dv9000, dv9500, dv9700, Compaq Presario, HP (Hewlett-Packard), HP Compaq, 6520s, 6720s

Affected products

BrandBrand
CodesBattery Bar Codes (^ in the code can be any letter or number)
ModelModel Number
BrandHP Pavilion
Codes62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^
Modeldv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dx6000, dx6500, dx6700
Branddv9000, dv9500, dv9700
Model65033^^B7U^^^^ 65033^^B7V^^^^ 65033^^BGU^^^^65033^^BGV^^^^
BrandCompaq Presario
Codes62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^
ModelA900 C700 F500, F700 V3000, V3500, V3700, V6000, V6500, V6700
BrandHP (Hewlett-Packard)
Codes62940^^AXV^^^^ 65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^
ModelG6000, G7000
BrandHP Compaq
Codes65000^^B5V^^^^
Model6510b, 6515b, 6710b, 6710s, 6715b, 6715s
Brand6520s
Model67150^^AXU^^^^ 67150^^AXV^^^^
Brand6720s
Model67059^^V8U^^^^ 67059^^V8V^^^^

What you should do

  • Consumers should immediately check their notebook model and batteries.
  • Batteries that are included in this recall should immediately be removed from the notebook computer. Consumers should contact HP to confirm whether their battery is included in the recall, even if the battery was previously checked.
  • Consumers with recalled batteries will receive a free replacement battery.
  • After removing the recalled battery, the AC adaptor can be used to power the notebook computer until a replacement battery arrives. Consumers should use only batteries obtained from HP or an authorized reseller.
  • For more information, consumers may visit the HP Battery Replacement Program website or contact HP at 1-888-202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
Additional official information
Background{}
CompaniesBrand, HP Pavilion, dv9000, dv9500, dv9700, Compaq Presario, HP (Hewlett-Packard), HP Compaq, 6520s, 6720s
Audiences

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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