Public recall detail

Fujitsu LIFEBOOK E744 recalled due to fire hazard

critical
Recall Safety notice
Quick summary

Quick summary: Fujitsu LIFEBOOK E744 recalled due to fire hazard .

Recommended action

Recommended action: stop using or consuming the product if you believe it matches the recall, review the official details, and follow the instructions from the official source.

Recall details

Quick summary: Fujitsu LIFEBOOK E744 recalled due to fire hazard .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

DescriptionFujitsu LIFEBOOK E744 notebook computer Product description This recall involves the Fujitsu LIFEBOOK notebook computer with red trim on the keyboard and cover. Model number E744 is affected by this recall. The model number can be found on the white sticker on the bottom of the notebook computer. Hazard identified As the notebook battery pack ages, it may cause a battery-related thermal event and potentially pose a burn and fire hazard. As of December 31, 2019, the company has received no reports of incidents or injuries in Canada related to the use of the Fujitsu LIFEBOOK E744. Number sold Approximately 100 units of the affected product were sold in Canada. Time period sold The affected products were sold from April 2014 to October 2016. Place of origin Manufactured in Japan Companies Distributor Fujitsu Canada, Inc. Toronto Ontario CANADA Manufacturer Fujitsu Limited Tokyo JAPAN Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately stop using the affected notebook computer and download and install the Battery Charging Control Update Tool (BCCUT) from the Fujitsu Website or run Windows Update on the LIFEBOOK E744. There is no replacement program applicable to the Fujitsu LIFEBOOK E744, customers only have to download and install the Battery Charging Control Update Tool as explained above.
  • Refer to the following URL(s) for further details:
  • https://www.fmworld.net/globalpc/batteryctrl/ https://www.fmworld.net/globalpc/batteryctrl/tool.html
  • For more information, consumers may visit the Fujitsu website or telephone Fujitsu Canada Inc. toll-free at 1-800-838-5487, Monday to Friday from 8:00 a.m. to 8:00 p.m. EST (excluding statutory holidays).
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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