Public recall detail

Fox Factory, Inc. recalls Mountain Bike Shock Absorbers

high
Recall Safety notice
Quick summary

Quick summary: Fox Factory, Inc. recalls Mountain Bike Shock Absorbers .

Recommended action

Recommended action: stop using or consuming the product if you believe it matches the recall, review the official details, and follow the instructions from the official source.

Recall details

Quick summary: Fox Factory, Inc. recalls Mountain Bike Shock Absorbers .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

Brand

Affected products

DescriptionAll model year 2016 and certain 2017 FOX FLOAT X2 series bicycle rear suspension shock absorbers Product description This recall involves all model year 2016 and certain 2017 Fox Float X2 Series bicycle rear suspension shock absorbers original equipment installed on the following full-suspension mountain bikes and frames: Canyon Diamondback Foes Racing Giant GT Ibis Intense Knolly Morpheus Norco Orbea Pivot Rocky Mountain Scott Trek YT The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. "FLOAT X2" is printed on the external reservoir connected to the blue compression and red rebound adjusters that have "X2" and "RVS" laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bicycle models can be found on the company's website. Hazard identified The bicycle's rear shock absorber outer sleeve can rupture, potentially allowing the sleeve to come in contact with other bicycle parts or the rider, posing fall and injury hazards. Health Canada has not received any reports of consumer incidents or injuries related to the use of these products in Canada. In the United States, Fox Factory, Inc. has received seven reports of the shock absorber sleeve rupturing. No injuries have been reported. Number sold Approximately 973 units of the recalled products were sold as original equipment installed on full suspension mountain bicycles and frames, and approximately 362 units were sold as after-market accessories in Canada. Approximately 7,000 units were distributed in the United States as either original equipment or after-market accessories. Time period sold The recalled products were sold from March 2015 to September 2016 in Canada and the United States. Place of origin Manufactured in the United States. Companies Manufacturer Fox Factory, Inc. Watsonville California UNITED STATES Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately stop using the bicycles with the recalled Fox Float X2 shocks and return their bike to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox Factory for instructions on receiving a free repair.
  • For more information, consumers can contact Fox Factory, Inc. by telephone toll-free at 1-855-360-3488 from 8:00 a.m. to 5:00 pm PST, Monday through Friday, by email or visit the company's website.
  • Consumers may view the release by the US CPSC on the Commission's website.
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
Background{}
Companies
Audiences

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

Official source Monitor products Back to recalls

Starting...

Related recalls

Similar recalls and safety notices.

Loading related recalls...