Public recall detail

Expanded Recall: HP Inc. Canada recalls HP Lithium-Ion Batteries in HP and Compaq Notebook Computers

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Quick summary

Quick summary: Expanded Recall: HP Inc. Canada recalls HP Lithium-Ion Batteries in HP and Compaq Notebook Computers .

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Expanded Recall: HP Inc. Canada recalls HP Lithium-Ion Batteries in HP and Compaq Notebook Computers .

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

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Affected products

DescriptionHP Lithium-Ion Batteries in HP and Compaq Notebook Computers Product description This expanded recall involves additional lithium-ion batteries not included in the previous recall. The recall involves certain HP lithium-ion batteries compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers. The affected batteries were sold with notebook computers and were also sold separately. It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected. Batteries affected by this recall have battery bar codes beginning with the following: 6BZLU 6CGFK 6CGFQ 6CZMB 6DEMA 6DEMH 6DGAL 6EBVA The battery bar code is located on the underside of the battery. Not all batteries with these bar codes are affected. A tool to help consumers identify if their product is affected by this recall can be found on the program website. Hazard identified The battery can overheat, posing a potential burn and fire hazard. As of January 24, 2017, HP Inc. Canada has received one report, in which the notebook computer caught fire, with no reports of injuries. In the United States, the company has received 8 reports of the battery overheating, catching fire or melting, with no reports of injuries. In Mexico, the company has received no reports of burn or fire incidents or injuries. Number sold Approximately 5,700 batteries were sold in Canada, 142,900 were sold in the United States and 8,500 were sold in Mexico. Time period sold The recalled batteries were sold from March 2013 to October 2016 at various stores and online. Place of origin Manufactured in China. Companies Distributor HP Inc. Canada Mississauga Ontario CANADA Manufacturer Panasonic CHINA Images (select thumbnail to enlarge - opens in a new window)

What you should do

  • Consumers should immediately stop using the affected batteries. Contact HP Inc. Canada to see if your battery is affected and to order a free replacement battery if needed.
  • For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or call HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday.
  • If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options.
  • Consumers may view the release by the US CPSC on the Commission's website.
  • Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (Spanish only).
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
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Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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