Public recall detail

CX Series Combi Boilers recalled due to burn hazard

2025-08-21

high
Recall Safety notice
Quick summary

Quick summary: CX Series Combi Boilers recalled due to burn hazard . Date: 2025-08-21.

Recommended action

Recommended action: stop using or consuming the product if you believe it matches the recall, review the official details, and follow the instructions from the official source.

Recall details

Quick summary: CX Series Combi Boilers recalled due to burn hazard . Date: 2025-08-21.

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

BrandCX Series Combi
ProductCX Series Combi Boilers
IssueConsumer products - Burn hazard
IdentificationRA-77940

Affected products

BrandCX Series Combi
ProductCX Series Combi Boilers
DescriptionThis recall involves CX Series Combi Boilers. The CX Combi boilers are single, compact residential gas boilers that provide both central and hot water on demand. The CX Combi boilers are rectangular metal boxes with a control panel on the front and a red IBC label in the top left corner. Only models CX-199 and CX-150 manufactured between April 2023 and April 2025 are included in the recall. The CX-199 or CX-150 model number is located on the upper left corner of the touch screen on the front of the unit.

Issue

During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard. As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States.

What you should do

  • Consumers should immediately stop using the recalled boilers for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed.
  • For more information, consumers can contact IBC Technologies Inc., by telephone at 1-844-432-8422, from 8 a.m. to 4:30 p.m. PST, Monday through Friday, by email or visit the company website.
  • Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and IBC Technologies Inc.
  • Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
  • Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
  • This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
AudienceGeneral public
CategoryConsumer products - Appliances
CompaniesManufacturer IBC Technologies Inc. Burnaby, British Columbia Canada
Published byHealth Canada
Alert / recall typeConsumer product recall
Identification numberRA-77940
Background{}
CompaniesManufacturer IBC Technologies Inc. Burnaby, British Columbia Canada
AudiencesGeneral public
Source updated2025-08-21

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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