Black Diamond Neve Strap Crampons recalled due to fall hazard

Issue

The screws which connect the plastic heel cup to the aluminum heel unit of the Neve Strap Crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. As of June 12, 2024, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received three reports of incidents and no injuries.

What you should do

• Consumers should immediately stop using the recalled crampons and contact Black Diamond Equipment for a full refund and visit www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ for information on how to initiate the return and refund process.
• For more information, consumers may also contact Black Diamond Equipment by phone at 1-866-306-0865 to connect with the customer service team, Monday to Thursday, 10am-12pm, 1pm-3-pm and Friday, 10am-12pm MST or by email at NeveStrapRecall@bdel.com.
• Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Black Diamond Equipment.
• Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
• Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
• This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.