Quick summary
Quick summary: BenQ GV31 Portable Projector recalled due to burn and fire hazard. Reason: Consumer product recall. Category: Consumer products. Date: 2026-07-30.
Public recall detail
BenQ GV31 Portable Projector recalled due to burn and fire hazard
2026-07-30
Consumer products
Consumer product recall
Recommended action
Recommended action: stop using or consuming the product if you believe it matches the recall, review the official details, and follow the instructions from the official source.
Recall details
Quick summary: BenQ GV31 Portable Projector recalled due to burn and fire hazard. Reason: Consumer product recall. Category: Consumer products. Date: 2026-07-30.
Official details
Affected product details
Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.
BrandBenQ
ProductBenQ GV31 Portable Projector
IssueConsumer products - Burn hazard Consumer products - Fire hazard
IdentificationRA-82291
Affected products
BrandBenQ
ProductBenQ GV31 Portable Projector
DescriptionThis recall involves the BenQ GV31 portable projector powered by a rechargeable lithium-ion battery. The portable projector is white, circular, and has built-in surround sound speakers. It has a permanent yellow tag, and rests on a black projector stand. The portable projector is about 13.2 cm (5.2 inches) wide by 20.3 cm (8 inches) across by 19 cm (7.5 inches) in height and weighs about 1.7 kg (3.7 pounds). The portable projector has the words “superior sound by treVolo” written on it in it in gray text.
Issue
The portable projector may overheat, posing a risk of burn and fire hazards. As of June 23rd, 2026, the company has received no reports of incidents or injuries in Canada and one report of an overheating incident in the United States.
What you should do
- Consumers should immediately stop using the recalled product and return it to BenQ for a repair or replacement.
- For more information, consumers can contact BenQ by telephone toll-free at 1-866-600-2367, from 8:30 am to 5:30 pm CST, Monday through Friday or visit the company website https://www.benq.com/en-us/support/gv31recall.html for more information.
- Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and BenQ America.
- Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
- Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
- This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional official information
AudienceGeneral public
CategoryConsumer products - Appliances
CompaniesDistributorBenQ America CorpCosta Mesa, CAUnited States
Published byHealth Canada
Alert / recall typeConsumer product recall
Identification numberRA-82291
Background{}
CompaniesDistributorBenQ America CorpCosta Mesa, CAUnited States
AudiencesGeneral public
Source updated2026-07-30
Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.
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