Public recall detail

Allura Xper Systems

2025-09-24

medium
Recall Safety notice
Quick summary

Quick summary: Allura Xper Systems. Date: 2025-09-24.

Recommended action

Recommended action: compare your product with the official notice and follow the instructions published by the official source.

Recall details

Quick summary: Allura Xper Systems. Date: 2025-09-24.

Official details

Affected product details

Structured information extracted from the official recall notice. Confirm the identifiers and instructions in the original notice.

BrandPHILIPS MEDICAL SYSTEMS NEDERLAND
ProductAllura Xper Systems
IssueMedical devices - Performance
Recall classType II
IdentificationRA-78124

Affected products

ProductAllura Xper FD10
LotNot applicable.
Model001443
Serial numberNot applicable.
DescriptionAllura Xper FD10
ProductAllura Xper FD20/10 (Product Of AlluraClarity Family)
LotNot applicable.
Model722029
Serial numberNot applicable.
DescriptionAllura Xper FD20/10 (Product Of AlluraClarity Family)
ProductAllura Xper FD20 Or Table (Product Of AlluraClarity Family)
LotNot applicable.
Model722035
Serial numberNot applicable.
DescriptionAllura Xper FD20 Or Table (Product Of AlluraClarity Family)
ProductAllura Xper FD20 (Product Of AlluraClarity Family)
LotNot applicable.
Model722028
Serial numberNot applicable.
DescriptionAllura Xper FD20 (Product Of AlluraClarity Family)
ProductAllura Xper FD20/20 (Product Of AlluraClarity Family)
LotNot applicable.
Model722038
Serial numberNot applicable.
DescriptionAllura Xper FD20/20 (Product Of AlluraClarity Family)
ProductAllura Xper FD20/15 Or Table
LotNot applicable.
Model722 059
Serial numberNot applicable.
DescriptionAllura Xper FD20/15 Or Table
ProductAllura Xper FD 10 (Product Of AlluraClarity Family)
LotNot applicable.
Model722026
Serial numberNot applicable.
DescriptionAllura Xper FD 10 (Product Of AlluraClarity Family)
ProductAllura Xper FD10 Or Table (Product Of AlluraClarity Family)
LotNot applicable.
Model722033
Serial numberNot applicable.
DescriptionAllura Xper FD10 Or Table (Product Of AlluraClarity Family)
ProductAllura Xper FD10/10 (Product Of AlluraClarity Family)
LotNot applicable.
Model722027
Serial numberNot applicable.
DescriptionAllura Xper FD10/10 (Product Of AlluraClarity Family)
ProductAllura Xper FD20/20 Or Table (Product Of AlluraClarity Family)
LotNot applicable.
Model722039
Serial numberNot applicable.
DescriptionAllura Xper FD20/20 Or Table (Product Of AlluraClarity Family)
ProductAllura Xper FD20/15
LotNot applicable.
Model722058
Serial numberNot applicable.
DescriptionAllura Xper FD20/15

Issue

The Geo PC of the model Wolfdale (Q35 generation) that controls the geometry movements of Philips Allura Systems may not perform as intended due to the deterioration of certain internal components (the CMOS battery, hard disk drive, and/or power supply unit). If this deterioration occurs, motorized movements of the system will become unavailable, and the following message will be displayed to the user: . Manual movements of the stand (longitudinal, transversal and rotational for ceiling mounted systems and rotational for floor mounted systems) and table longitudinal movements are available. Imaging (x-ray) functionality remains available. The issue may be intermittent and may be resolved by performing a system cold restart. However, a system cold restart may not always resolve the issue. A system warm restart will not resolve the issue.

What you should do

  • Contact the manufacturer if you require additional information.
Additional official information
AudienceHealthcare
CategoryHealth products - Medical devices - Radiology
CompaniesPhilips Medical Systems Nederland B.V. Veenpluis 6, Best, Netherlands, 5684 PC
Recall date2025-09-11
Published byHealth Canada
Recall classType II
Alert / recall typeHealth product recall
Identification numberRA-78124
Background{}
CompaniesPhilips Medical Systems Nederland B.V. Veenpluis 6, Best, Netherlands, 5684 PC
AudiencesHealthcare
Source updated2025-09-24

Contains information licensed under the Open Government Licence – Canada. SafetyPulse is independent of the Government of Canada.

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