Allura Xper FD10

Issue

Philips has identified through customer complaints that, during certain repair or service actions, Hard Disk Drives (HDD) with different performance characteristics than those specified by the legal manufacturer may have been installed. These HDDs may exhibit reduced reliability over time, which may result in loss of imaging functionality. Additionally, in Allura systems, this may lead to loss of motorized movement or loss of data. In addition, Philips has identified that in some Allura systems, HDDs compliant with specifications but of different types have been used within a single system, whereas specifications require identical HDD types. While these systems are not in line with the released configuration, Philips confirms that this does not result in any noticeable performance impact or safety risk.

What you should do

• Contact the manufacturer if you require additional information.